Switches & burner3 photosViking 36" Electric Cooktop
Viking issue
Several burner controls were not responding correctly.
Parts replaced
2 components
Cooktops · Same-day service
Viking Cooktop Repair
Gas, electric and induction Viking cooktops, repaired the same day.
1,400+reviews
10+years on Viking
7 daysa week
What we service
Viking Appliances We Repair
Every Viking unit in your kitchen: built-in, freestanding and panel-ready.
Refrigeration
Cooking & Ventilation
Kitchen & Outdoor
Rated 5 out of 5
"Fixed our dishwasher quickly and the technician was so nice and communicative. Easy to get someone to the house even on the weekend."
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Rated 5 out of 5
"He was quick and explained very thoroughly what was going on with my refrigerator. The price you can't beat. Thank you!"
Monique D. · Yelp
Rated 5 out of 5
"Mark figured out the issue with the ice and water dispenser, ordered the parts and fixed everything. Very knowledgeable."
Neeraj B. · Google
Rated 5 out of 5
"Our Viking fridge stopped cooling on a Saturday. They came the same afternoon and had it running before dinner."
Kiera G. · Google
Why us
Why Homeowners Choose Us
We work on Viking every day, stock the parts that commonly fail, and name the price before we start.
We See This Every Day
Cooktops are one of the units we open most. Our techs know the failure patterns before the glass or the burner box comes off.
OEM Parts on the Truck
Spark modules, igniter electrodes, burner caps and heads, gas valves, induction coils and touch control boards ride with the technician.
Written Quote Before We Start
The technician diagnoses on site and gives you a firm price. You decide before any work begins.
Up to 1 Year Warranty
Parts and labor, in writing. If the same fault comes back inside the window, we return at no charge.
Same Day, 7 Days a Week
Call before noon and we'll do our best to be there today, weekends included.
Built-In and Panel-Ready Units
A 48 inch cooktop lifts out and drops back without chipping the countertop or scratching the cabinet face.
Prefer not to call? Book your visit online — we reply within 30 minutes.
Our work
Recent Side-by-Side Repairs
Real units from the last few weeks.
Switches & burner3 photos
Gas valve1 photoViking Gas Cooktop
Viking issue
Gas flow at the burner was not controlling correctly.
Parts replaced
1 component
Common faults
What Usually Goes Wrong with a Cooktop
A cooktop is a burner box under a single surface, with one ignition or induction system feeding every zone. Most calls come down to the ignition side or the control side.
Burner Clicks but Will Not Light
The spark module keeps firing because the flame sensor never confirms ignition. Usually a fouled electrode, a burner cap sitting wet or crooked, or a clogged port underneath.
All Burners Spark at Once
One switch or a wet electrode keeps the spark module energised, so every position fires together. The clicking stops only when the shorted circuit is dried out or replaced.
Low or Yellow Flame
The orifice, the air shutter or the regulator is out of spec. After a propane conversion the wrong orifice set gives a lazy yellow flame and soot on the pan.
Simmer Will Not Hold a Low Flame
The low flame screw inside the valve is out of adjustment, or the burner port is partly blocked, so the flame drops out as soon as the knob passes the click.
Induction Zone Cuts Out Under Load
The coil overheats or the fan below the glass is clogged, and the board shuts the zone down to protect itself. The error code usually points at the sensor on the coil.
Touch Controls Ignore You or Fire on Their Own
Moisture or grease under the glass bridges the capacitive pads. If the ribbon connector or the control board is corroded the panel starts behaving at random.
Cracked or Chipped Glass Top
A chip beside a zone lets liquid reach the element and the wiring underneath. The top comes off and the glass is replaced as a unit, it is not patched.
Knob Turns but Nothing Happens
The valve stem is stripped or the gas valve has seized after years of grease. On electric models the infinite switch has failed open.
Bundle and save
Discounted Service Call for a 2nd Appliance
While the technician is already at your home. Mention every unit you want checked when you book.
Call (855) 408-9715 Book onlineCoverage
Locations We Serve
Every metro has its own Viking technicians and its own local dispatch. Pick yours for local coverage, neighborhoods and same-day availability.
AtlantaGeorgia
CharlotteNorth Carolina
GreenvilleSouth Carolina
ChattanoogaTennessee
TampaFlorida
JacksonvilleFlorida
PensacolaFlorida
MiamiFlorida
New YorkNew York
ChicagoIllinois
DallasTexas
San FranciscoCalifornia
Don't see your city? Call (855) 408-9715 — we cover more than the metros listed here.
Questions
Viking Cooktop FAQ
Answered by our dispatch team.
My burner clicks but never lights. Can that be fixed?
Almost always. Nine times out of ten it is the electrode or the burner cap, not the valve. We clean or replace the part and test every burner before we leave.
Do you work on induction cooktops?
Yes. Induction boards, coils and cooling fans are the parts that fail, and we carry the common ones for 30 and 36 inch models.
The glass on my cooktop is cracked. Do you replace it?
Yes. The glass top is replaced as a complete unit. We order it by model number and fit it as soon as it arrives.
How long does a cooktop repair take?
Most visits are finished in one trip, usually under two hours. If a part has to be ordered we set the return date before we leave.
Do you use original Viking parts?
Yes, original parts wherever they are available. If a part is discontinued we tell you what the alternative is before we fit it.
Can you replace a single burner or does the whole top come out?
A burner, its cap, head and valve are replaced on their own. The glass or the burner box only comes out when the fault is underneath it.
Do I need to do anything before you arrive?
Clear the counter around the cooktop and have the model number handy if you can find it. Everything else is on us.
Still have a question? Call (855) 408-9715 or book online.
Book now
Book Your Viking Repair Today
Tell us what's wrong and we'll call you back to confirm a time. Same-day slots available in every metro we cover.
Independent repair of Viking and other high-end kitchen appliances.
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